System Info

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AppCan take security very seriously. We have detailed below the security measures that we have taken to ensure your data is secure:

Data captured and held on AppCan XP is encrypted, provided a passcode, Touch ID or Face ID is active. It is recommended practice to ensure all mobile devices have a passcode / Touch ID activated. This can be activated on the device or via Mobile Device Management (MDM) if available in your business.

AppCan Cloud uses the standard security technology (SSL – Secure Sockets Layer) for establishing an encrypted link. This allows sensitive information to be transmitted securely. All data transferred between AppCan XP & AppCan Cloud is encrypted so that it cannot be read by anyone except the recipient.

AppCan Cloud provides a Timed Log Out, and will log a user out after 2 hours of inactivity. This gives you added protection if you forget to log yourself out.

AppCan Cloud and AppCan XP will automatically disable your access to if three incorrect attempts are made to log in using your details.

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Set up a Passcode to lock your handset – remember not to use Passcodes that are easy for someone to guess.
Don’t tell anyone your login details and never store them on your mobile device in a way that might be recognised by someone else.
Change your AppCan Cloud / AppCan XP password immediately if you suspect anyone else may have gained access to it.
Never divulge your Passcode, password or full security details in response to a call, email or text.
When using Wi-Fi, think about whether the Wi-Fi is secure before using it.
Always make sure you log out of AppCan Cloud / AppCan XP when you’ve finished.

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AppCan is hosted on the Microsoft Azure’s enterprise-grade cloud computing platform.

The servers are based in the United Kingdom. Our choice for using Microsoft Azure as our hosting platform is based around the scalability of the platform, high availability and redundancy, security of data and sustainability.

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All AppCan Cloud data is encrypted at rest by default (SQL databases, file storage etc).
Both mobile operating systems, iOS / Android, are encrypted at rest if a passcode or other personal authentication method is used.

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AppCan Support